Ryan Irelan

can't dunk a basketball but he sure wishes he could.

What I do: Mijingo

Merchant Account vs. Stripe

The history of selling at Mijingo has been a progression toward bringing it all closer to home. I started selling training materials with a publisher. Two years later, I switched to a hosted selling platform that handled the cart, and all aspects of order management. Two more years later, I moved to running the store right inside of my website CMS, and created a merchant account with my bank using Authorize.net as my gateway.

Over the course of six years I’ve removed some middle people and a lot of the cost. I gained more control over all aspects of selling (including checkout funnel tracking), money from sales hit my business account faster, and fees decreased significantly.

But I keep thinking about Stripe, its modern API, and its wide support among so many e-commerce tools. Authorize.net is an old hog of a service; their website and tools are sorely in need of an update (I dread having to log in and process a refund) and my bank’s tools for the merchant account are equally as awful (I once spent 2 months trying to get access to reporting).

The web professional in me wants something better. Stripe is that something. But the small, indie business owner in me wants to keep everything as close to home as possible and with the fewest fees.

So I did the simple math using some fake numbers to see if Stripe makes sense for me.

Fees and Costs

Stripe costs 2.9% plus 30¢ per transaction. If you do $10,000/month in net sales over 500 transactions (averaging $20 per transaction), Stripe takes $440 ($290 in commission + $150 in transaction fees). If you do the same revenue with fewer sales, Stripe will be even cheaper.

In my situation (and I can only speak to my merchant account terms), the same transactions could cost me more depending on how my customers pay. American Express is an expensive payment method to process (which is why some retailers refuse to accept it). The Visa/Mastercard network charges you based on attempted transaction. If your site is used as the testing grounds for fraudsters then you could see your account dinged for every attemtped fraudulent charge. And then there’s the monthly fee.

Additionally, about 40% of my customers pay through PayPal instead of with a credit card. This is almost always the case for non-US customers. PayPal charges the same as Stripe so I am saving on the expensive network charges.

Like PayPal, Stripe hides the variable network credit card fees and simply charges you a flat per transaction fee. They probably do pay a variable per transaction fee to porcess your payments depending on the type of card used but you don’t see it. They can offset those costs by mixing larger transactions with smaller ones, and presumably by negotiating better rates directly with the card networks.

My guess is that Stripe is using the 25¢ per transaction to cover the network fees and most of the 2.9% is for their operating expenses (staff, servers, security, PCI compliance). But I have no insight into their business so that’s just a wild, simplistic, uninformed guess.

But because Stripe’s customer base varies in amount processed and number of transactions, they can set a flat rate and come out profitable after AMEX and Visa/MC are paid.

As a small business owner who has spent thousands per year on fees, Stripe is appealing just for the fee arrangement.

Access to the Cash

A major benefit of going with a merchant account is that you get faster access to your money. Revenue from my sales today will be in my business account tomorrow morning when I wake up. It doesn’t get much faster than that.

When I used a hosted e-commerce platform a couple years back, they only paid twice per month. It was nice to have the lump payments come in but that can be tough if you’re in need of the cash. It also wasn’t so nice that a company is holding and earning off my money even though I’m paying a hefty fee to use the service!

Stripe offers two day rolling deposits, which is nice and doable for cashflow. I could do just fine with that if the trade-off was reduced fees.

Chargebacks

Finally, there’s the chargeback situation. I haven’t had many chargebacks since setting off on my own with a merchant account. But there have been some and they are expensive. A payment gateway like Authorize.net will typically charge you a hefty fee per chargeback that can be more than the total transaction. That means I lose the sale plus the fee that was more than the sale. They subtract the fee and sale amount from your nightly settlement so you don’t have time to dispute it. They have direct access to your bank account (and automatically debit fees and chargebacks).

Stripe doesn’t entirely protect you from chargebacks. They charge $15 per chargeback but refund that if the dispute is resolved in your favor. That’s more than half what other gateways charge.

So am I going to switch?

The decision is centered around the variable fees for different card services, the high chargeback rate, and some future changes for how Mijingo charges for courses.

Changing payment gateways is easy enough for me within my e-commerce tool, so it’s worth a month or two trial to see how the fees and experience shake out. I’ll keep you updated.

Moving to Mijingo

Today, June 27, 2014, is the last day of an 8-year adventure. It started with Greg Storey hiring me as the first employee at Airbag Industries and culminated with heading up all technology and development at Happy Cog as VP of Technology.

Nearly a decade of client work has taught me a lot along the way and afforded me the opportunity to work with amazing co-workers, clients, companies, and brands. Happy Cog is doing its best work yet.

Seven years ago I started writing my first book, and a year later I published my first screencasts. That slowly built up into a small, profitable, successful side business: Mijingo. I was diligent in balancing everything; I worked every evening and weekend for a few years so I could continue to publish learning materials while maintaining a full-time job.

Last year I had the generous opportunity from Greg Hoy and Greg Storey to partner with Happy Cog and work with the team on some courses. The result was the popular The Happy Cog Way series of videos.

Starting on Monday, June 30th, I will be working full-time on Mijingo, following my passion to build training materials that help people, and growing a business that means a tremendous amount to me.

As Mijingo is now my full-time gig and living, there will be no shortage of updates from me, both here, over at the Mijingo blog, and on Twitter.

Let your friends, co-workers, and Uncle Charlie know about the Mijingo training courses that help you get more from your tools with step-by-step learning.

Ship it Tuesday

A college philosophy professor, while talking to me about a class paper (on Baruch Spinzoa), quipped:

I don’t want it perfect, I want it on Tuesday.

Good lesson. Better than anything I’ve learned about Spinoza.

Essential Part of the Gig

From Michael Lopp’s essay Chaotic Beautiful Snowflakes:

Whether your opinion is that leadership is mostly positive or negative, you’ve certainly come upon the question: “What does my lead do all day?” A portion of every leader’s day is the detection, triage, and resolution of work we never planned. Sometimes it’s a complex people-related fire drill, sometimes it’s a simple clarifying conversation. But speaking as a leader, I can confidently say that it’s 9:23 am and I have a full calendar of meetings, but I don’t actually know what I’m going to do today. It’s an essential part of the gig.

Moving to OctoPress

I moved this site to a more sophisticated version of Jekyll (the static site publishing engine). I’m now generateing the site with OctoPress, a theme framework for Jekyll that will make it easier for me to write on the site and, if I decide to, expand it with some more pages.

In a recent issue of my weekly newsletter of content mangement, I complained about the friction created by theme-based content management systems. I wrote:

Jekyll is a hacking delight when it comes to putting together a static file website. Write in Markdown, use Liquid templates, generate your site.

Octopress is also Jekylll but more formalized with a theme framework and a few extra tidbits and doodads. It’s simple to get started publishing and quite nice.

But the theming makes me want to run away. I have a three template website that now requires a chop and paste effort just to get it running.

Theme-based systems are great if you stick to a pre-made theme or are willing to create your own. If you just want to get a site up and running with some custom templates, you better up your iron intake because bruising will occur. Ouch.

I still feel that way but I was able to just wedge my existing site design (“design”) into OctoPress. I still need to go back and properly carve up the templates into the theme parts but for now it works.

OctoPress comes with some nice Rake tasks

The best part about the move to OctoPress is that my content migration was just a matter of copying my Markdown post files from one directory to another. A dream content migraton if I’ve ever experienced one.

I don’t see myself going back to a database-driven CMS for my personal writing here, but I may decide to give as many static site generators as possible a fair shake.

Recent Entries